Privacy Policy of 8811bet: How We Protect Your Data

Section 1

Introduction

This Privacy Policy describes how the 8811bet (accessible at https://8811bet.best) collects, uses, stores, shares, and protects the personal data of its users, in compliance with the General Personal Data Protection Law (LGPD, Law No. 13.709/2018) and other applicable data protection regulations in Brazil.

When you create an account, make a deposit via Pix, place sports bets, play in our casino section, or simply browse the site, you share certain information with us. This Policy explains exactly what we do with it — no unnecessary technical jargon, no inaccessible legal language.

This Privacy Policy is an integral part of the Terms and Conditions of 8811bet. By accepting the Terms, you also acknowledge and agree to this Policy. If you disagree with any point described here, you should stop using the platform and request account closure through support.

Section 2

Personal Data Controller

For the purposes of the LGPD, the controller of the personal data processed within the platform 8811bet is the operating company of the website https://8811bet.best. The controller is responsible for decisions regarding the processing of users' personal data and can be contacted at the following email address: suporte@8811bet.best.

8811bet has appointed a Data Protection Officer (DPO), as required by the LGPD for organizations that process personal data at scale. The DPO is the official point of contact for privacy matters, data subject rights, and incident notifications. The DPO can be reached at the same address: suporte@8811bet.best, with the subject line "DPO – Data Protection".

Section 3

Personal Data We Collect

The 8811bet collects personal data at different points during your interaction with the platform. The table below details the categories of data collected and how they reach us:

3.1 Data we do not collect

8811bet does not collect sensitive data such as racial or ethnic origin, religious beliefs, political opinions, health data, or biometric data, except where strictly necessary to comply with a specific legal obligation — which does not arise in the normal context of using the betting platform.

Section 4

Purpose of Data Processing

The 8811bet uses the personal data collected solely for the purposes listed below. We do not use your data for any purpose beyond what is described in this Policy:

• Account operation: create, maintain, and manage your betting account, including access authentication, betting history, and personal settings;
• Financial transaction processing: process deposits via Pix, boleto bancário, credit/debit card, Mercado Pago, PicPay, and TED (Nubank, Itaú, Bradesco, Banco do Brasil), as well as process withdrawals to the registered account;
• Identity verification (KYC): confirm that the account holder is over 18 years old, resides in Brazil, and has provided accurate information — a regulatory and fraud prevention requirement;
• Anti-money laundering (AML): monitor transactions to identify patterns that may indicate illicit use of the platform, as required by Brazilian legislation;
• Customer support: answer questions, resolve issues, and maintain service history for quality assurance purposes;
• Responsible gambling: identify usage patterns that may indicate problematic behavior and proactively trigger the protective tools available in the Responsible Gambling;
• Platform security: detect and prevent fraud, unauthorized access, and system abuse;
• Operational communications: send account notifications, bet confirmations, balance alerts, and important platform updates;
• Compliance with legal obligations: comply with requirements from Brazilian regulatory and judicial authorities when legally obligated to do so.

Section 5

Legal Basis for Processing

Every data processing operation carried out by the 8811bet is grounded in at least one of the legal bases set out in Article 7 of the LGPD. Below are the legal bases we apply for each primary purpose:

5.1 Contract performance

Most of the data collected during registration and platform use is necessary to fulfill the betting services contract you agreed to when creating your 8811bet account. Without this data — such as your CPF, Pix key, and betting history — it would be impossible to operate the account and process transactions.

5.2 Compliance with a legal obligation

KYC (identity verification) and AML (anti-money laundering) processes are carried out in compliance with legal obligations imposed by Brazilian legislation, including Law No. 9,613/1998 (money laundering) and Central Bank of Brazil regulations on customer identification in financial transactions.

5.3 Legitimate interest

Technical data such as IP address and device information is collected based on 8811bet's legitimate interest in ensuring platform security, preventing fraud, and detecting unauthorized access — always in a proportionate manner and with minimal impact on user privacy.

5.4 Consent

For sending marketing communications — such as promotional emails, Copa do Brasil notifications, or alerts about new crash games — we rely on your explicit consent, which can be withdrawn at any time through your account settings or by contacting support.

Section 6

Data Sharing with Third Parties

The 8811bet does not sell, rent, or trade users' personal data with third parties under any circumstances. Data sharing occurs only in the strictly necessary cases listed below, always with contractual guarantees of confidentiality and security:

6.1 Payment processors

To process deposits via Pix, boleto bancário, credit/debit card, Mercado Pago, PicPay, and TED transfers, 8811bet shares the minimum necessary financial data with partner financial institutions and payment gateways. These partners operate under their own banking secrecy and data protection regulations.

6.2 Casino game providers

Developers of slots, Live Casino, and Crash Games available on the platform receive game session data necessary to operate their titles and audit them as required by their compliance certificates. No personally identifiable data is shared with game providers beyond the anonymous session identifier.

6.3 Identity verification services (KYC)

Specialized partners in digital identity verification may process documents submitted during KYC to confirm their authenticity. These partners are contractually required to use the data solely for verification purposes and to dispose of it once the process is complete.

6.4 Authorities and legal compliance

8811bet may be legally required to share data with Brazilian authorities — the Federal Police, Federal Revenue Service, COAF (Financial Activities Control Council), or the Judiciary — when there is a duly substantiated legal or court order. In such cases, we share only the minimum necessary and, where permitted by law, notify the user.

Section 7

Data Retention and Disposal

The 8811bet retains personal data only for as long as necessary to fulfill the purposes described in this Policy or as required by law. General retention periods are as follows:

• Registration and active account data: retained for as long as the account remains active on the platform;
• Data after account closure: registration data is retained for up to 5 (five) years after account closure, as required by Brazilian tax legislation and anti-money laundering regulations;
• Financial transaction history: retained for a minimum of 5 years for regulatory audit purposes, pursuant to Law No. 9,613/1998;
• KYC verification records: retained for the regulatory period required, generally 5 years after last use;
• Access and security logs: retained for up to 12 months for security incident investigation purposes;
• Support communications data: retained for up to 3 years for quality assurance and dispute resolution purposes;
• Session cookies: expire automatically when the session ends or within the period defined in the cookie settings.

Once retention periods expire, data is securely and irreversibly disposed of, or anonymized so that the account holder can no longer be identified.

Section 8

Data Security

The 8811bet adopts robust technical and organizational measures to protect users' personal data against unauthorized access, destruction, alteration, loss, or improper disclosure. The main security measures in place include:

8.1 Technical measures

• 256-bit SSL encryption on all data transmissions between the user and the platform's servers;
• Passwords are stored using one-way cryptographic hashing — not even 8811bet's own team has access to your password in plain text;
• Two-factor authentication (2FA) available for all users who wish to enable it;
• Continuous monitoring of access and intrusion attempts using an intrusion detection system;
• Network segmentation and role-based access control — each team member can only access the data required for their role;
• Regular penetration testing (pentest) carried out by independent security teams.

8.2 Organizational measures

• Internal information security policy with regular training for all staff;
• Confidentiality agreements with all employees and service providers who have access to personal data;
• Documented security incident response procedure;
• Periodic reviews of access controls and privacy policies.

Section 9

Cookies and Tracking Technologies

The 8811bet uses cookies and similar technologies to ensure the platform operates correctly, improve the user experience, and maintain session security. See the types of cookies used below:

9.1 Strictly necessary cookies

These cookies are essential for the platform to function. They keep your session authenticated as you browse the site, ensure your bets are correctly associated with your account, and protect against cross-site request forgery (CSRF) attacks. Disabling them will compromise the functionality of 8811bet.

9.2 Performance and analytics cookies

We use analytical cookies to understand how users navigate the platform — which sections are most visited, where navigation issues occur, and how the site performs across different devices and mobile phones. This data is aggregated and anonymized — it cannot be used to identify you individually.

9.3 Preference cookies

Store usage preferences such as selected language, favorite sports, and display settings. They make navigation easier so you do not have to reconfigure your preferences on every visit.

9.4 How to manage cookies

You can configure your browser — Chrome, Firefox, Safari — to refuse cookies or to alert you when a cookie is being sent. Please note that disabling essential cookies may prevent 8811bet from functioning correctly, including logging in and processing bets.

Section 10

Minors

The 8811bet is a platform strictly prohibited for users under 18. We do not intentionally collect personal data from minors. During registration, we require confirmation of legal age, and during identity verification (KYC), we confirm the date of birth through an official document.

If a legal guardian becomes aware that a child or adolescent has created an account on 8811bet, please contact our support team immediately at suporte@8811bet.best or via the platform chat. The account will be closed and the data will be deleted as a priority.

Parents and guardians concerned about minors accessing online betting platforms can use the parental control features available on Android and iOS operating systems, as well as in major browsers, to block access to the 8811bet website.

Section 11

Your Rights as a Data Subject

The LGPD grants you, as the data subject whose personal data is processed by the 8811bet, a set of rights that can be exercised at any time. We explain each one clearly below:

To exercise any of these rights, contact 8811bet at suporte@8811bet.best with the subject line "LGPD Rights – [specify the right]", providing your registered CPF and email. We will respond within the legal deadline of 15 business days. If you are not satisfied with our response, you may file a complaint with the National Data Protection Authority (ANPD) through the ANPD's official website.

Section 12

International Data Transfers

Some of the technology and service providers used by 8811bet — including cloud infrastructure providers, casino systems, and fraud prevention services — may be located outside Brazil. When this occurs, 8811bet ensures that international data transfers are carried out in compliance with the LGPD's requirements, specifically Article 33, through:

• Transfer to countries that offer a level of data protection deemed adequate by the ANPD;
• Adoption of specific contractual clauses ensuring data subjects retain the same rights provided under the LGPD;
• Binding Corporate Rules within corporate groups that have had them approved;
• Express consent from the data subject, when none of the guarantees above are available.

Under no circumstances will your data be transferred to jurisdictions that do not offer protection equivalent to the LGPD without appropriate contractual safeguards in place.

Section 13

Changes to this Privacy Policy

The 8811bet may update this Privacy Policy periodically to reflect changes in data processing practices, updates to Brazilian legislation, or improvements to our privacy processes. All changes take effect on the date indicated at the top of the Policy.

When we make significant changes — those that materially affect how we process your data or the rights you have over it — we will notify you by email (at your registered address) and via a prominent notice on the platform at least 7 (seven) days before the changes take effect.

Continued use of the platform after any update takes effect constitutes acceptance of the revised Policy. If you do not agree with the changes, you may request account closure before the effective date at no cost or penalty.

The most recent version of this Privacy Policy is always available at https://8811bet.best/privacy-policy. We recommend revisiting it periodically to stay informed about how 8811bet protects your data.

Section 14

Contact, DPO & Privacy Channel

For any questions related to this Privacy Policy, the processing of your personal data, or the exercise of your rights as a data subject, the 8811bet offers the following channels:

8811bet's Data Protection Officer (DPO) is responsible for receiving complaints and communications from data subjects, providing clarifications, and taking the necessary steps. All requests received are logged and responded to within the timeframes established by the LGPD.

If you are not satisfied with 8811bet's response to any privacy matter, you have the right to file a complaint with the Autoridade Nacional de Proteção de Dados (ANPD), the authority responsible for enforcing the LGPD in Brazil.